Privacy Policy
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U.S. PRIVACY POLICY Last Updated: [05/02/25] |
PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE TREAT YOUR PERSONAL INFORMATION AND WHAT CHOICES AND RIGHTS YOU HAVE IN THIS REGARD. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS SET FORTH IN THIS POLICY, YOU MUST NOT ACCESS OR USE OUR SITE OR ENGAGE IN ANY COMMUNICATIONS WITH US.
Overview
Supply life USA inc d/b/a Supply Life (“we,” “us,” or “our”) is committed to protecting and respecting your privacy.
We have established this Privacy Policy (the “Policy”) (together with our Cookies Policy, Terms & Conditions, Conditions of Use , and any other documents referred to therein) to inform you about the privacy practices that we apply to Personal Information and inform you about your rights and choices in this regard. Please read the following carefully to ascertain how we process your Personal Information.
“Personal Information” means any information or set of information, whether alone or in combination with other Personal Information, processed by us, which is sufficient to identify an individual (“Personal Information”). Personal Information does not include information that is anonymous. Nor does it include publicly available information that has not been combined with non-public Personal Information.
“Processing” as used in this Policy means any operation or set of operations that is performed upon Personal Information or sets thereof, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction and the verb “to process” shall be construed accordingly.
Any words defined in our Conditions of Use . shall have the same meaning in this Policy.
Scope
This Policy applies to our practices regarding your Personal Information when you interact with us, including, without limitation, the following:
· Use of our website pages that link to this Policy (collectively, the “Site”).
· Results received from Accredited[1] Laboratories Knowing labs with which we work when you volunteer to provide such information through the Site.
· When you purchase our Services and Products (as defined in our Conditions of Use).
· Phone, text, and email communications with us.
· Social media interactions on the Site and other third-party Social Networks (defined below), such as Facebook, YouTube, X/Twitter, LinkedIn, and Instagram.
· Viewing our emails or online advertisements.
· Interactions with our authorized service providers.
This Policy also applies to Personal Information we receive from business partners and other parties in our role as a data controller.
By accessing and using the Site, or by otherwise signaling your agreement when the option is presented to you, you consent to the collection, use, and disclosure of information as described in this Policy. In addition, all materials submitted through the Site, and your use of the Site, are also subject to our Terms & Conditions.
This Policy does not, however, apply to any offline data collection, or to the information, privacy, or security practices of any other websites or services operated by third parties that are not specifically referenced in this Policy.
You may obtain an accessible version of this Policy by contacting us by using the contact details in the Contact Us section of this Policy.
Personal Information That We Collect About You
We may collect, receive, or process the categories of Personal Information listed below from you through this Site. Please note, however, that not all categories of Personal Information will be collected, received, or processed about every individual.
· Identity Information. Any factual or subjective information about an identifiable individual, which may include, but not be limited to, first name, last name, and email address, as well as information that you choose to provide for your account, such as your username, password, and preferences.
· Contact Information. Your first name, surname, title, government ID, type, and number, as well as your email address, physical address, and phone number.
· Payment Information. If you purchase our Products or Services, we receive a portion of your payment information from our payment processor (such as the last four digits, the country of issuance, and the expiration date of the payment card), and we ask you to select your jurisdiction.
· Social Network Information. If you connect with us through a third-party social network, such as Facebook, YouTube, X/Twitter, LinkedIn, and Instagram (each, a “Social Network”), we may collect information from your profile on that Social Network, such as your name, username, and email address. In addition, our Site offers features that may allow you to share information from our Site to a Social Network, or otherwise share information from our Social Network pages. If you decide to use such features, they may allow the sharing and collection of information both to and from that Social Network. Therefore, you should review the privacy policy of each Social Network before using such features.
· Cookies & Similar Technologies. When you visit the Site, we collect cookies and use similar technologies as described in our Cookies Policy. We use cookies to distinguish you from other users of our Site. This helps us to provide you with the best experience when you browse our Site and allows for the improvement of our Site. If you choose to disable cookies and similar technologies, some areas, features, and functionalities of the Site may not work properly. For additional information on the cookies, including the purposes for which they are used, please see our Cookies Policy.
· Usage Data. When you visit our Site, we automatically collect information from your browser or device, which includes the date and time of your visit as well as your location, Internet Protocol (“IP”) address, unique device identifier, language preference, device type, browser type, domain server, access time, referring website, mobile network information, data about which pages you visit, support document searches, features enabled for your account, and interactions with other parts of our Site.
· Location Information. When you visit our Site, we may determine your approximate location from your IP address.
· Partner Information. We may collect information we receive from our partners in support of our marketing initiatives, improvement of our Services, and to better monitor, manage, and measure our ad campaigns, such as details about when our partner shows you one of our ads on or via its advertising platforms.
· Feedback, Support & Marketing Information. If you provide us with feedback or respond to surveys, we will collect your name, email address, phone number, marketing preferences, communications preferences, and any written correspondence or comments provided by you.
· Communications Data. If you contact us, we collect your email address and the content of your correspondence to us or otherwise contribute, such as customer support inquiries or posts to our customer message boards or forums. Please be aware that information on public parts of our Site is available to others.
· Third-Party Services. We may collect other information you submit directly to us or through third-party services if you use a third-party service to create an account (based on your privacy settings with such third-party services).
· Health Data. Due to the nature of the Services we provide, it is necessary that we process, in very limited scope, data concerning your health and medical history.
· Aggregated Data. We also collect, use, and share “aggregated data,” such as statistical or demographic data, for any purpose. Aggregated data may be derived from your Personal Information, but once in aggregated form it does not constitute Personal Information under applicable U.S. law. However, if we combine or connect aggregated data with your Personal Information so that it can directly or indirectly identify you, we treat that combined data as Personal Information which will be used in accordance with this Privacy Policy.
How We Use Personal Information
We use Personal Information to operate, provide, develop, and improve the Site, our Products, our Services, and more generally to operate and improve our business. We may use Personal Information about you for any purposes not inconsistent with the statements made in this Policy, or otherwise made by us in writing at the point of collection, and not prohibited by applicable law, including, without limitation, the following purposes:
· Providing the Site, Our Products, and/or Our Services, including ensuring the content of the Site is presented in the most effective manner for you and your device, as well as for processing or fulfilling orders or transactions and processing payments related to our Products and Services.
· Measuring, Supporting, and Improving the Site, including analyzing the performance of, fixing errors in, providing support for, improving, and developing the Site.
· Performing Internal Operations, including maintaining or servicing accounts, providing customer service, and performing similar internal operations relating to the Site.
· Recommendations and Personalization, including identifying your preferences and personalizing your experience with the Site.
· Communicating With You, including communications regarding the Site via different channels, to respond to your requests, and to notify you about changes to our Products and Services.
· Marketing, including using your Personal Information to market and promote the Site, our Products, and our Services.
· Conducting Auditing and Monitoring of Transactions and Engagement, including auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance.
· Security and Integrity, including preventing, detecting, and responding to fraud, abuse, and misuse of the Site to protect the security of our business, customers, users, and others.
· Short-Term, Transient Use, including non-personalized advertising shown as part of your current interactions with the Site.
· Performing Quality Assurance Activities, including undertaking activities to verify or maintain the quality or safety of the Software and to improve, upgrade, or enhance them.
· Debugging, including debugging to identify and repair errors.
· Conducting Business Analytics Activities, including analytics, projections, and identifying areas for operational improvement and to help us otherwise administer, support, and improve our business.
· Conducting Research and Development, including undertaking internal research for technological development and demonstration.
· Legal Compliance, including fulfilling our legal functions and obligations and exercising our legal rights.
How We Share Personal Information
We share Personal Information with third parties that facilitate operation of the Site and the delivery of our Products and Services, assist in the operation of our business, and when we are legally required or permitted to do so. In addition, we share Personal Information that customers or other individuals request, or when customers or other individuals require that we share their Personal Information.
To process a request for a Product and for our Accredited Laboratory knowing labs to test your Sample and send you Test Information, we are required to disclose that information to our Medical Practitioner, Accredited Laboratory, and IT service providers. If you request a Product, you consent to your order details being accessed by and processed by our Accredited Laboratory and IT service providers. Our Accredited Laboratory accesses such information through a database that remains under our control in a secure environment.
The Accredited Laboratory knowing labs will have access only to your date of birth, your Sample, and the test results created therein, in a pseudonymized manner. The Accredited Laboratory does not, however, have access to your other Personal Information, and the data for which it does have access cannot be attributed to you without the use of additional information, which is kept separately in our database.
We may also share your Personal Information with our Accredited Laboratory for purposes of accepting and processing orders, and to procure Products purchased by you and ensure their delivery.
We may also share your Personal Information with the following categories of recipients:
· Service Providers. We engage service providers that provide specific services on our behalf, including data management and analysis, data security, website hosting, email delivery, and otherwise to help us carry out our business.
· Business Partners. From time to time, we may share your Personal Information, including contact information, with business partners that co-sponsor or co-brand activities with us, including to permit them to send you marketing communications, with third-party sponsors and related administrators of such activities, and with other businesses with which we have a direct commercial relationship, such as our customers and partners, for purposes of preventing, detecting, and addressing misuse of the Site, our Products, and our Services; exercising, establishing, or defending our legal rights; and preparing for or pursuing legal claims relating to misuse of the Site, our Products, or our Services.
· Online Advertising Partners. We partner with companies that assist us in advertising our Products, Services, and other offerings, including partners that use cookies and similar technologies to collect Personal Information to personalize, re-target, and measure the effectiveness of advertising. For more information about these practices and how to opt-out of them, please see our Cookies Policy.
· Professional Advisors. We share Personal Information with our professional advisors, such as lawyers, accountants, and security and forensics experts, who need access to information to provide services to us or on our behalf.
· Social Networks. If you interact with us on social media, the platform may be able to collect information about you and your interaction with us. To control this sharing of Personal Information, please review the privacy policy of the relevant Social Network.
· Law Enforcement, Courts, and Government Regulators. We may disclose Personal Information to law enforcement, courts, government regulators, and other legal or governmental bodies when we believe such disclosure is necessary to: (1) comply with the law; (2) exercise, establish, or defend our legal rights; or (3) protect the vital interests of our employees, customers, business partners, service providers, or other third parties. Your IP address may also be supplied to the same in connection with fraud or other formal investigations.
· Third Parties in the Context of Commercial Transactions. We may share Personal Information with a third party in connection with any proposed, planned, or actual merger, acquisition, investment, financing, reorganization, restructuring, bankruptcy, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business or assets (including, without limitation, for purposes of any due diligence related thereto).
· Other Third Parties With Your Consent. We may ask if you would like us to share your Personal Information with unaffiliated third parties not described elsewhere in this Policy. We will only disclose your Personal Information in this context with your consent.
We may share with third parties aggregated data and anonymous or de-identified data that does not identify any specific individual, such as groupings of demographic data or user preferences. Except as may be limited by applicable law, we may also share non-Personal Information for any purpose to any third party.
In addition, by using the Site, you consent and agree to the disclosure of your Personal Information in the event we determine, at our sole discretion, that content transmitted by you is offensive or objectionable, or that you have engaged in any behavior that is disruptive to the Site, us, or our customers. Under such circumstances, you consent and agree that we possess the right to use whatever information is available to us relating to you, including but not limited to your Personal Information, to stop and remedy such behavior, and to pursue our legitimate interest in preventing such behavior on our Site. This may involve, among other things, informing relevant third parties, such as law enforcement agencies, regarding the content and your behavior.
Retention of Personal Information
We retain Personal Information for as long as necessary to carry out the purposes set forth in this Policy, or any other notice provided at the time of collection, including but not limited to the fulfillment of our business requirements and legal obligations, to resolve disputes, to protect our assets, to operate our business, and to enforce our agreements. We strive to limit our retention of Personal Information for the least amount of time needed. The criteria we may use to determine the specific retention period for certain types of Personal Information include the specific type of information; the reason for collection; our reasonable business purposes for processing the information; and whether retention or deletion of the information is necessary to comply with our legal obligations. We do not, however, retain Personal Information for any period beyond that which is required or permitted under applicable law or any internal policy.
We take reasonable steps to delete Personal Information that we have collected when: (1) we have a legal obligation to do so; (2) we no longer have a purpose for retaining the information; or (3) if you ask us to delete your information, unless we determine that doing so would violate our existing, legitimate legal, regulatory, dispute resolution, contractual, or similar obligations. We may also delete your Personal Information if we believe it is incomplete or inaccurate, or our continued storage of such Personal Information is contrary to our legal obligations or business objectives. When we delete data, including Personal Information, it is removed from our active servers and databases, but may remain in our archives when it is not practical or possible to immediately delete it. We may also archive Personal Information for a certain period prior to its final deletion, as part of our ordinary business continuity procedures or when required by law.
Security of Personal Information
We take care to secure and safeguard the Personal Information entrusted to us. We use a variety of measures to help protect Personal Information under our control from unauthorized access and use.
We use technical, physical, and administrative safeguards intended to protect the Personal Information that we collect and process. These safeguards are designed to provide a level of security appropriate to the risk of processing your Personal Information and include (as applicable) measures to promote the ongoing confidentiality, integrity, availability, and resilience of our processing systems, and procedures for regularly testing, assessing, and evaluating the effectiveness of those measures. Only a limited number of our internal staff are authorized to access, modify, or delete your Personal Information. We will make reasonable efforts to ensure your privacy interests are protected.
With that said, no security system is perfect, and no data transmission is 100% secure. Although we strive to protect Personal Information, we cannot fully eliminate all security risks associated with the processing of Personal Information, or guarantee that Personal Information will remain secure under all circumstances. As such, your use of the Site is at your own risk.
Third-Party Services
We strive to continuously improve your experience when using the Site. We may provide you with links to other online services (such as websites or Social Networks) that may include third-party features, such as apps, tools, and plug-ins (“Third-Party Services”). We do not own nor control these Third-Party Services and are not responsible for the information practices of the third parties that we have ownership or control over. These Third-Party Services operate independently from us, which means their privacy practices are not covered by this Policy. We recommend that you review the privacy policies of these Third-Party Services to learn more about their privacy practices, including details regarding the Personal Information they may collect about you.
Transfer of Personal Information Outside of Your Home Country
We are located in the United States. The Personal Information that we (and our service providers) collect and process is governed by U.S. law. If you access the Site from outside the U.S., please be aware that Personal Information collected through the Site may be transmitted to, processed, stored, and used in the U.S., or to other countries or places in which we do business. Data protection laws in those jurisdictions may be different from those of your country of residence. Your use of the Site, or the provision of any Personal Information, constitutes your consent to the transfer, processing, use, sharing, and storage of your Personal Information to the U.S. or elsewhere, as set forth in this Policy.
Children’s Online Privacy Protection Act Compliance
The Children’s Online Privacy Protection Act (“COPPA”), as well as other data protection laws, restrict the collection, use, and disclosure of Personal Information from and about children on the Internet. Our Site is not directed to children under the age of 13, and we do not knowingly collect information from children under the age of 13. If we learn that we have collected or received Personal Information from a child under the age of 13 without parental or legal guardian consent, we will take steps to stop collecting that information and to delete it. If you believe we have received any information from a child under the age of 13, please let us know by using the contact details in the Contact Us section of this Policy.
Your Rights & Choices
Email Preferences
We may send you emails about the Site, our Products, and our Services. You may opt-out of receiving future commercial (i.e., promotional) emails from us by clicking the “unsubscribe” button at the bottom of our emails, or by contacting us using the contact details in the Contact Us section of this Policy. Please provide your name and contact information in your request, and we will respond in accordance with applicable law.
Please note that even if you opt-out of receiving promotional communications, we may, subject to applicable law, continue to send you non-promotional (i.e., transactional or relationship) email communications, such as those regarding your use the Site, transactions, servicing, or our ongoing business relationship with you.
Updating Your Information
Our goal is to keep your Personal Information accurate, current, and complete. If any of the Personal Information you have provided us changes, please let us know by using the contact details in the Contact Us section of this Policy. We are not responsible for any losses arising from any inaccurate, inauthentic, deficient, or incomplete Personal Information that you provide to us.
Complaints
If you believe your rights relating to your Personal Information have been violated, please contact us by using the contact details in the Contact Us section of this Policy.
Texas Residents
If you are a Texas resident, you have certain privacy rights under the Texas Data Privacy & Security Act (“TDPSA”). This section describes those rights and how you can exercise them with respect to our data practices.
Your Texas Privacy Rights
Under the TDPSA, you have the following consumer rights:
· Access. The right to confirm whether we are processing your Personal Information, and access to your Personal Information.
· Deletion. The right to request the deletion of certain Personal Information maintained about you.
· Correction. The right to request the correction of certain inaccuracies in the Personal Information maintained about you.
· Data Portability. The right to obtain a copy of your Personal Information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit such data to another entity.
· Opt-Out. The right to opt-out of the processing of your Personal Information for targeted advertising purposes, and any profiling activity that furthers a decision producing legal or similarly significant effects for the consumer (“Profiling”).
How to Exercise Your Texas Privacy Rights
Generally
If you are a Texas resident that interacts with us in an individual or household capacity (and not in a commercial or employment context), you may request to exercise your Texas privacy rights by contacting us using the information provided in the Contact Us section of this Policy.
Please note that if you opt-out of Profiling, your experience with the Site will be less personalized.
Please also note that opting out of targeted advertising does not mean that you will no longer see advertisements from us, or that your experience when using the Site will not be personalized based on your activity on the Site. Rather, the advertisements you will see will no longer be tailored to you based on the combination of your activity on the Site and your activity on non-affiliated websites, applications, and online services.
An authorized agent may submit a request to exercise your right to opt-out of targeting advertising on your behalf by contacting us using the information provided in the Contact Us section of this Policy. Please note that an authorized agent must have your authority to submit a request to opt-out of targeted advertising on your behalf.
Authentication
If you submit a request to exercise your Texas privacy rights, we must authenticate your identity—typically through your submission of sufficient information for us to reasonably verify you are the consumer about whom we have collected Personal Information—before we can fulfill your request. You are not required to create a password-protected account with us to submit or authenticate a consumer request, but we may require you to use an existing account. We may charge a fee for information provided in response to a request if the request is your third or subsequent request made in the same year. We may also charge a reasonable fee to cover the administrative costs of complying with a request, or decline to act on the request, if we believe, at our sole discretion, that the request is manifestly unfounded, excessive, or repetitive.
To authenticate your identity, we generally require the matching of sufficient information you provide to us with your request to the information we maintain about you in our systems. This may involve sending you a link to verify your email address and/or requesting additional information or documentation solely for the purpose of authenticating your identity. Third-party service providers may assist us with authentication to prevent the disclosure of your Personal Information resulting from fraudulent requests. Although we endeavor to limit the Personal Information collected in connection with requests to exercise your Texas privacy rights, this may require us to obtain Personal Information from you. We will review the information provided and may request additional information from you to ensure we are interacting with the correct individual.
If you authorize another person to act on your behalf for the purpose of exercising your right to opt-out of targeted advertising, the TDPSA also requires us to verify, with commercially reasonable effort, your identity and your authorized agent’s authority to act on your behalf. Before fulfilling a request from an authorized agent, we may contact you directly to confirm that you have given your authorization to the agent and/or to verify your identity.
In certain circumstances, we may decline a request, particularly where we are unable to authenticate your identity or if we, at our sole discretion, reasonably believe the request is manifestly unfounded, excessive, or repetitive. If we are unable to comply with your request in whole or in part, we will notify you with the reasons for the denial.
Appeals
If your request is denied, you may appeal our decision by contacting us using the contact details in the Contact Us section of this Policy, with the subject line “Texas Resident: Appeal of Request Denial,” and attaching both the communication from us explaining why we were unable to fulfill your request, as well as your response to the reasons stated for our denial in the original communication. We will respond to your appeal within the time required by Texas law. In the event your appeal is denied, you have the ability to file a complaint with the Texas Attorney General regarding any concerns you may have with the result of your appeal. For more information on how you can contact the Texas Attorney General to submit a complaint, please see the Texas Attorney General’s File a Consumer Complaint webpage.
California Residents
Under California Civil Code § 1798.83 (the “California Shine the Light Law”), California residents who provide Personal Information in obtaining products or services for personal, family, or household use may be entitled to request and obtain from us, once per calendar year, information about the Personal Information we have shared, if any, with other businesses for direct marketing uses. At present, we do not share your Personal Information with third parties for those third parties’ direct marketing purposes. Please note that not all information sharing is covered by California’s Shine the Light requirements, and only information on covered sharing, if any, will be included in our response.
As part of the California Online Privacy Protection Act (“CalOPPA”), all users of the Site may make any changes to their information at any time by contacting us using the contact details in the Contact Us section of this Policy.
Nevada Residents
Nevada residents have the right to submit a verified request to an operator (as defined by Nevada law) directing the operator not to make any sale (as defined by Nevada law) of any covered information (as defined by Nevada law) that the operator has collected or will collect about the Nevada consumer.
As defined under Nevada law, we do not sell any covered information. Nor do we have any plans to do so in the future. However, Nevada residents may submit a verified request to us at any time at info@supplylife.com directing that we not make any sale of covered information that we have collected or will collect about you. Please provide your name and contact information in your request, and we will respond to your request in accordance with Nevada law.
Updates & Changes to This Policy
As our business continues to evolve, our policies are reviewed periodically and may be revised from time to time. We may change this Policy at any time and will notify you by posting an updated version of the Policy on this page. We may also, at our discretion, notify you of changes to this Policy via email.
You are expected to, and you acknowledge and agree that it is your responsibility to, carefully review this Policy prior to using the Site, and thereafter from time to time, so that you are aware of its current terms, including what Personal Information we collect, how we use it, and under what circumstances we might disclose it. Your continued use of the Site after the Last Updated date indicated at the top of this Policy will constitute your acceptance of, and agreement to, any changes to our Policy, and to our collection and sharing of your Personal Information according to the then-current version of the Policy. If you do not agree with this Policy and our practices, you may not use the Site.
Contact Us
For more information, or if you have any questions concerning this Policy or our information, storage, and disclosure practices, wish to exercise your rights, or wish to lodge a complaint with us, you may contact us using the below information. Please note that if your communication is sensitive, you may wish to contact us by mail.
Mail: Supply life SITE 3 LOBBY AREA 1101 E DALLAS AVE STE 5 MCALLEN TX 78501 USA
Email: info@supplylife.com